Maintenance Requests
Minor Issues:
Text Jordan: +1 (403) 555-0147 (response within 4 hours, 08:00-22:00)
Email: jordan@mercerloft.ca
Emergencies (no heat, water leak, lockout, security):
Call Alex (Building Super): +1 (403) 555-0199 (24/7)
After-hours lockout service: $75 fee
Building Issues (elevator, common areas, parking):
The Mercer Concierge: +1 (403) 555-0777 (Mon-Fri 8-6)
Emergency line: Same as Alex above
What Constitutes an Emergency:
No heat in winter (below -10°C outside)
No hot water
Major plumbing leaks
Security concerns
Lockouts
Non-Emergencies (next business day):
Lightbulb changes (extras in hallway closet)
WiFi troubleshooting (unplug modem for 30 seconds)
Appliance questions
Extra towels/linens

